“I Thought I’d Lost Everything”: How a Five-Minute Call Saved My Business

Dr. Elaine Torres runs a successful psychology practice in Portland. She has a tight-knit team, a loyal client base, and a growing list of referrals.

But one Thursday morning, she stared at her laptop screen in disbelief.

Her professional email—elaine@claritymindgroup.com—wasn’t working. Clients were getting bouncebacks. She couldn’t log in. Calendar invites disappeared. Her client session notes, billing tools, and even her EHR alerts—all routed through that email—were suddenly unreachable.

“I thought someone had hacked me,” she said. “Or that we’d lost everything.”